Returns & Exchanges
At The Cashmere Sale, we want you to love your luxury knitwear; if you are not completely satisfied, we accept returns of unworn, unwashed items with original tags within 30 days of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully fold your cashmere items and place them in the original shipping box or a secure mailer, ensuring all original hangtags are attached.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it securely to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing