Frequently Asked Questions
Everything you need to know about our luxury cashmere collections.
How should I care for my cashmere garments?
To maintain the softness and shape of your cashmere, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and never wring the fabric.
What is the quality of your cashmere?
The Cashmere Sale uses only 100% Grade-A Mongolian cashmere, known for its long, fine fibers that offer superior warmth, durability, and a pill-resistant finish.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' during seasonal events are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their luxury knits sooner.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order size.
How do I prevent my cashmere from pilling?
Pilling is a natural occurrence in natural fibers. We recommend using a cashmere comb or sweater stone to gently remove pills as they appear, which will keep your garment looking brand new.